Worldwide Account Manager - Retail

Overview

As a Worldwide Account Manager for Retail at FedEx in Singapore, you will spearhead the execution of enterprise sales initiatives globally with a focus on driving revenue expansion, broadening market reach, and nurturing longstanding customer relationships. Your mission will center on business development, customer acquisition, and strategic management of key accounts to surpass global sales objectives.

Key Responsibilities

• Drive significant global sales growth by deploying effective business development and enterprise sales tactics that meet or exceed worldwide sales targets.
• Develop and sustain strategic relationships with enterprise clients across international markets through bespoke account plans and consultative communication.
• Identify and secure new business opportunities while enhancing retention and deepening existing customer engagement to optimize their lifetime value.
• Conduct consultative pre-sales discussions to ascertain client requirements and craft persuasive, tailored proposals and solutions.
• Create and manage customized pricing and commercial proposals aligned with client needs and value delivery.
• Manage the onboarding and activation process of new enterprise clients worldwide to ensure a seamless and positive customer experience.
• Administer post-sale activities including account management, resolving issues, and conducting performance assessments to maintain high-level client satisfaction.
• Keep abreast of global market conditions, competitive actions, and emerging trends to continuously improve sales methodologies and secure a competitive advantage.
• Work collaboratively with cross-functional teams including product development, operations, and marketing to synchronize go-to-market efforts and provide comprehensive client solutions.

Candidate Profile

• Possess a Bachelor's degree or an equivalent qualification.
• Bring at least eight years of professional experience in luxury retail or related sales sectors.
• Demonstrate strong presentation skills coupled with proven ability to influence, persuade, negotiate effectively, and make sound decisions.
• Exhibit excellent written and verbal communication skills.
• Be adept and comfortable networking with individuals at all organizational levels.

Additional Information

FedEx is committed to a philosophy that emphasizes people first, fostering a diverse, equitable, and inclusive work environment. We provide equal employment opportunities regardless of age, race, gender, religion, disability, or any legally protected characteristics. Our company is recognized globally as a leading express transportation provider and is regularly listed among Fortune's Most Admired Companies. Our enduring success stems from our People-Service-Profit philosophy which ensures our employees’ well-being, delivering superior customer service and reinvesting profits to fuel growth and innovation.

This role is a full-time, onsite position located in Singapore, offering the opportunity to be part of a global team dedicated to excellence in service and customer experience.