Customer Care Representative - UAE Nationals Only
Dubai, United Arab Emirates · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 10 seconds ago
- Work mode
- In office
- Eligibility
- This role is restricted to UAE Nationals only.
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
This position involves handling customer interactions within a call center environment, managing tasks such as account creation, booking services, inquiry responses, quote provision, complaint and claim handling, issue resolution, and case management. Employees are responsible for completing assigned procedures accurately and on time, adhering to internal and external compliance standards, identifying and resolving anomalies, and escalating complex issues to senior personnel when necessary. The role requires working on a scheduled shift roster.
Responsibilities
- Deliver comprehensive customer support and hub operations assistance.
- Process account setups, bookings, inquiries, and provide quotations effectively.
- Manage customer complaints and handle claims through resolution or escalation.
- Ensure timely and accurate adherence to operational procedures and standards.
- Identify and address process anomalies using defined rules and judgment.
- Support service recovery and proactively work to prevent service issues.
Skills and Qualifications
- Strong interpersonal, verbal, and written communication capabilities.
- Proficient in Microsoft Office and general PC usage.
- Effective team collaboration skills.
- Ability to solve problems by accurately identifying and resolving issues.
- Experience or readiness to work in a call center with shift rotations.
Additional Information and Culture
This vacancy is exclusively open to UAE Nationals. FedEx emphasizes a people-first philosophy known as People-Service-Profit, which underscores its commitment to employee well-being, superior service quality, and investing profits back into staff development. The company values diversity, equity, and inclusiveness and ensures equal employment opportunity regardless of personal characteristics protected by law. The FedEx global network spans over 220 countries and territories, known for high-quality transportation and business solutions.
Working culture highlights teamwork, innovation, and a commitment to service excellence, fostering a distinctive environment contributing to the company's industry leadership.