Workplace Operations & Experience Manager

Role Overview

We are looking for a Workplace Operations & Experience Manager (Senior Associate) to join our Business Services team within the Workplace Operations & Experience function. This role demands delivering a consistent, high-quality, and culturally relevant experience in our global physical locations. The position is predominantly onsite in our Riyadh office, reporting to the Regional Head of Workplace Operations & Experience. Collaboration across functions, markets, and the Digital Experience teams is essential to enhance organizational value, nurture community engagement, and optimize operational costs.

Key Responsibilities

• Manage and maintain office facilities ensuring cleanliness, organization, and smooth upkeep.
• Coordinate logistic aspects of community engagement to cultivate a strong sense of belonging among local employees and the wider ecosystem, working closely with internal communities and the Digital Experience team to support meetings, events, and experiences.
• Support onboarding and offboarding processes including managing employee and guest access permissions.
• Contribute to local health, safety, and emergency response efforts by addressing hazards, preparing documentation for ISO and TISAX certifications, and serving or training as a Safety Officer.
• Oversee physical security measures, maintain key relationships with InfoSec and Legal teams, and assist with local certifications and security enhancements.
• Provide travel-related assistance such as booking support and guidance for self-service booking tools.
• Manage procurement of office supplies and services through approved suppliers, including initiating new supplier setups via internal systems.
• Act as liaison with building management to troubleshoot maintenance concerns and implement improvements to leased facilities.
• Drive sustainability initiatives by tracking metrics and ensuring compliance with environmental regulations.
• Maintain accurate financial records to monitor spending against regional budgets.

Technical Qualifications

• Deliver exceptional customer service with a people-centric approach.
• Proficient in navigating contemporary office software, booking platforms, and administrative tools.
• Physical capability to perform labor-intensive tasks such as lifting and arranging office setups.
• Demonstrate independent and creative problem-solving skills.
• Strong focus on execution with the ability to manage multiple logistical priorities simultaneously.
• Prior Safety Officer certification is preferred, or eagerness to complete required Safety Officer training.
• Experience preparing workplace operations documentation for ISO and TISAX certification processes.

Professional Skills

• Project management related to compliance and regulatory standards.
• Effective community and stakeholder relationship management.
• Strong communication skills for managing diverse audiences.
• Contract and vendor management expertise.
• Ability to respond effectively during crises including emergency and business continuity planning.
• Fluent communication in both English and Arabic.
• Customer-focused attitude and problem resolution capabilities.

Eligibility

This role supports Saudi Vision 2030 by being exclusively open to Saudi Arabian citizens.

Additional Information

Learning & Development: Thoughtworks offers a personalized career development environment supported by interactive tools, various development programs, and a culture that encourages mutual support.

Responsible AI Use in Recruitment: Our use of AI assists in administrative recruitment tasks but does not influence hiring decisions, which are solely made by our human interviewers and managers. We uphold fairness and actively monitor AI tools to prevent bias, aligned with our AI recruitment policy.

About Thoughtworks

Thoughtworks is an innovative and inclusive technology consultancy with over 30 years of impact. We work collaboratively to solve complex business challenges by leveraging technology to create extraordinary results. Join us to contribute your expertise and embrace continuous learning.