Workplace Experience Coordinator

About CBRE

CBRE is the world's preeminent commercial real estate services and investment firm, serving over 90% of the Fortune 100 companies globally. Its Global Workplace Solutions division (GWS) comprises top industry professionals dedicated to innovation and addressing the diverse needs of employees and clients worldwide.

About the Role

As a Workplace Experience Senior Coordinator at CBRE, you will be instrumental in delivering exceptional customer service to employees and visitors within your assigned building. This role is situated within the Workplace Experience function and requires direct interaction providing an excellent service experience to clients and guests.

Key Responsibilities

• Serve as the primary contact for everyone entering the facility by greeting them courteously, issuing visitor and parking passes, adhering to security protocols, and escorting visitors appropriately.
• Answer phones politely and professionally to leave a positive impression.
• Coordinate and confirm requests for recreational, dining, and business activities on behalf of employees or guests.
• Manage janitorial and maintenance work orders and liaise with vendors or staff to resolve issues.
• Escalate concerns or complaints from employees, visitors, or colleagues as necessary.
• Provide team support through managing office supplies, arranging meetings, and maintaining equipment.
• Develop customized client materials aligned with brand standards.
• Comply with property-specific security and emergency procedures and notify designated personnel to safeguard the building’s occupants.
• Identify and proactively resolve routine and non-routine workplace issues independently within established guidelines.
• Evaluate and select appropriate solutions from existing options to support service quality.
• Contribute positively to the team through high-quality service and information delivery.
• Adhere to standardized procedures under regular but moderate supervision.

Requirements

• Completion of high school diploma or GED.
• 2 to 3 years of relevant work experience in a related environment.
• Well-developed understanding of workplace routines, standards, and applying knowledge across various processes and systems.
• Intermediate-level problem-solving abilities with autonomy to choose suitable solutions without supervision.
• Clear and concise communication skills to explain complex information within teams.
• Proficient with Microsoft Office suite including Word, Excel, and Outlook.
• Excellent organizational capabilities coupled with a curious and proactive mindset.

Additional Information

By joining CBRE, you become part of a global leader fostering dynamic problem solving and forward-thinking professionalism within commercial real estate. The company emphasizes a values-driven culture centered on respect, integrity, service, and excellence, and embraces diverse perspectives and backgrounds.

All qualified applicants are encouraged to apply.

Applicant AI Use Disclosure

CBRE values personal interaction to assess each candidate’s distinct experience, skills, and career goals. They do not utilize artificial intelligence tools for hiring decisions and request candidates disclose any AI use during application or interview phases.