Workforce Coordinator

About Swissport and the Role

Swissport is a worldwide leader in aviation services, supporting ground handling, cargo, and passenger services for over 300 million travelers each year. Our mission is to deliver consistent, customized solutions to enhance the customer experience globally. We value our people highly, underpinned by principles of caring, integrity, and teamwork. We are seeking an organized and proactive Workforce Coordinator to join our Operations team in Auckland.

Key Responsibilities

• Dynamically manage and adjust staff rosters with up to 72 hours forward planning, covering all operational sectors including Passenger and Ramp Services.
• Track critical operational metrics such as flight schedules, passenger load, baggage, and freight volumes to ensure workforce allocation meets daily demands.
• Adapt resource plans promptly to handle disruptions like unscheduled flights, gate changes, or irregular operations.
• Collaborate closely with Duty Managers, Supervisors, and team leaders to communicate and implement staffing plans effectively.
• Create and maintain accurate allocation documentation reflecting both planned and real-time workforce adjustments for transparency.
• Address same-day staffing shortages by reassigning on-shift staff, approving additional call-ins or hours in accordance with rostering policies.
• Consider fatigue management, employee qualifications, experience, and approved leaves when assigning tasks.
• Update the Swissport rostering system to accurately reflect changes promptly.
• Prepare detailed end-of-shift reports covering manpower usage, deviations from plans, and operational challenges.
• Ensure staffing complies with safety, compliance, and contractual requirements, including break adherence and shift limits as per the Swissport Collective Agreement.
• Promote fairness and transparency in work distribution and task assignments.
• Monitor timesheets at shift changes and communicate roster updates and breaks to staff.
• Report any staff grievances or issues promptly and professionally to management.
• Maintain continuous communication with team members and leadership throughout shifts.
• Identify improvements in workforce planning and operational effectiveness, enhancing safety and team outcomes.
• Provide flexible support for additional operational requirements as the role demands.

Candidate Profile

• Exceptional planning, organisational, and time management skills, capable of juggling multiple priorities smoothly.
• Strong, clear communication abilities, both verbally and in writing, to coordinate effectively with diverse stakeholders.
• Keen situational awareness with the ability to swiftly evaluate and respond to challenges in real time.
• Adaptable and positive attitude, with readiness to work a rotating 24/7 roster including mornings, nights, weekends, and public holidays.
• High proficiency with computers, especially Excel and Outlook, with great attention to detail in administrative and reporting tasks.
• Excellent interpersonal skills, approachable and cooperative, capable of building positive relationships at all organizational levels.
• Self-driven and independent, able to take initiative and complete tasks without supervision, embracing challenges confidently.
• Robust problem-solving skills, maintaining calm and flexibility under pressure, adept at shifting priorities while keeping the larger goals in view.
• Dedicated to fairness and equity in workload sharing and task delegation.
• Experience in airport operations is highly desirable, with knowledge of Passenger and Ramp services preferred.
• Understanding of workforce rostering and planning principles, including application of relevant Employment Agreement rules, is advantageous.

Benefits

• Access to employee parking facilities.
• Potential pathways for career growth.
• Comprehensive training programs and continual support.

Additional Information

Swissport values diversity and equal opportunity, fostering an inclusive workplace that welcomes qualified candidates regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Applicants must be permanent residents of Australia or New Zealand or have lawful authorization to work in New Zealand.