Warehouse Assistant / Senior Warehouse Assistant

Role Overview

This position focuses on efficient warehouse operations adhering to strict standards and procedures to ensure safety, accuracy, and excellent customer service.

Key Responsibilities

• Ensure all activities comply strictly with standard operating procedures (SOP).
• Adhere rigorously to PSA BDP's Health, Safety, Environmental, and Security protocols.
• Report any unsafe acts or workplace hazards promptly.
• Identify and report any unauthorized individuals within the work area.
• Provide consistent, excellent service to both internal and external customers.
• Accurately and promptly update all inventory transactions including inbound, put-away, and outbound movements via manual recording or warehouse management system (WMS).
• Meet designated turnaround times and maintain accuracy for inbound, put-away and outbound processes.
• Conduct cycle counts, stock takes, physical inventory counts, as well as perform regular housekeeping and maintenance of warehouse and material handling equipment.
• Escalate any operational issues to management as necessary.
• Carry out additional assigned tasks as required.

Qualifications and Experience

• At least two years of relevant warehouse experience.
• Educational background including GCE O & A Levels, Diploma or Degree.

Skills and Knowledge

• Valid forklift license holder.
• Proficient in MS Office applications such as Word, Excel, and PowerPoint.
• Familiarity with IT systems like SAP and other proprietary logistics software.
• Good command of spoken and written English.
• Ability to speak Bahasa, Melayu, or Mandarin is advantageous.
• Strong understanding of forwarding, shipping processes, and documentation.
• Effective communication and problem-solving abilities.

Personal Attributes

• Self-assured and capable of working independently.
• Strong interpersonal communication skills.
• Collaborative team player.
• Dependable and committed to fulfilling work responsibilities.
• Customer-oriented approach.
• Patience and strong self-discipline.