Waiter/Waitress

About the Company

We represent Ennismore, a global leader in hospitality that embraces individuality and provides career opportunities aligned with personal aspirations and brand affinity. Committed to continuous learning and growth, Ennismore offers a fulfilling work environment where employees are encouraged to imagine and shape the future of hospitality.

Rixos Premium Dubai JBR is a distinguished luxury hotel renowned for authentic Turkish hospitality and exceptional service standards. It aims to offer guests a unique and memorable holiday experience that sets new benchmarks in modern hospitality and leisure.

Compensation and Benefits

• Competitive salary package
• Duty meals provided throughout shifts including breakfast, lunch, dinner, midnight meals, and coffee breaks
• Vacation tickets and related benefits sponsored by the hotel
• Comprehensive medical insurance coverage

Key Responsibilities

• Maintain impeccable grooming standards consistently
• Exceed guest expectations by understanding their preferences and updating profiles accordingly
• Have thorough knowledge of the restaurant's menu and daily specials at all times
• Be well-versed with beverage service protocols including the appropriate glassware and garnishes
• Monitor and contribute to achieving restaurant financial goals, LQA, and TrustYou targets daily
• Proactively anticipate guest needs and provide prompt, attentive service
• Utilize opening and closing checklists to ensure smooth operations of the venue
• Keep service stations clean, cleared, and replenished during service periods
• Deliver and clear food and beverage items discreetly and professionally
• Present menus proactively to guests
• Communicate guest feedback promptly to the manager on duty for documentation in the glitch report system
• Follow HACCP and FIFO standards in compliance with regional regulations
• Participate in all mandatory briefings and training sessions as directed by management
• Identify potential problems early and seek assistance to prevent service disruptions
• Perform additional duties or special projects as assigned within own or other hotel departments
• Accurately report all negative guest feedback via the glitch system
• Adhere to Care Program protocols and report maintenance issues promptly through the designated system

Candidate Requirements

• At least 1 to 2 years’ experience working as a waiter/waitress in a luxury hotel or fine dining environment
• Strong communication and interpersonal skills
• In-depth knowledge of food and beverage service methods
• Proficient in operating POS systems
• Professional appearance and grooming standards
• Ability to perform effectively in a fast-paced setting
• Positive approach with dedication to delivering excellent guest satisfaction
• Fluent in English; proficiency in Russian, Arabic, or Turkish is advantageous
• Willingness to work shifts, including weekends and public holidays