Waiter / Waitress

About Raffles & Fairmont Doha

Since its founding in 1887, Raffles Hotels & Resorts has stood as a symbol of storied hospitality and timeless elegance, cultivating culturally rich and locally mindful guest experiences at prestigious locations worldwide. Fairmont Hotels & Resorts complements this legacy with a network of 90 properties worldwide, ranging from the scenic coasts of Hawaii to the deserts of the UAE, known for combining stylish design with warm, engaging service.

At the iconic Katara Towers in Doha, these two renowned brands unite, delivering luxury hospitality that blends thoughtful service with memorable moments. Raffles Doha creates an intimate and culturally sophisticated atmosphere, while Fairmont Doha offers vibrant and welcoming experiences for discerning travelers. Both brands foster a workplace culture that values individuality, nurtures talent, and inspires employees to exceed expectations daily.

Position Overview

We are seeking a courteous and efficient Waiter / Waitress to join the Raffles & Fairmont Doha hospitality team. The role requires delivering exceptional food and beverage services by greeting guests warmly, accurately taking and serving orders, and ensuring that guests enjoy a memorable dining experience. Excellence in communication, attention to detail, and an ability to thrive in a fast-paced environment are essential.

Key Responsibilities

• Welcome and engage guests in a polite and professional manner.
• Present menus clearly and describe food and beverage selections.
• Accurately record food and drink orders.
• Offer tailored recommendations to meet guest preferences.
• Serve orders promptly and in line with established standards.
• Maintain clean, well-set tables throughout service.
• Monitor and respond to guest needs and requests proactively.
• Handle guest feedback and complaints tactfully and professionally.
• Collaborate with kitchen and other departments to coordinate timely service.
• Verify guest satisfaction and follow up when appropriate.
• Process billing and payments accurately using POS systems.
• Ensure cleanliness and hygiene standards in all service areas.
• Promote food and beverage items to increase revenue where possible.
• Adhere strictly to hotel policies, service procedures, and quality standards.
• Assist with daily restaurant operations, including opening and closing tasks.

Candidate Profile

• Completion of high school education or similar.
• Experience working as a waiter, waitress, or in a comparable hospitality role.
• Strong familiarity with food and beverage service practices.
• Effective communication and interpersonal abilities.
• Proficient in English for clear guest interaction.
• Dedicated to delivering outstanding customer service.
• Professional demeanor and friendly disposition.
• Keen attention to detail and precision in handling orders.
• Capability to perform well under a fast-moving work environment.
• Skillful management of guest requests and complaint resolution.
• Basic operation knowledge of Point of Sale and payment processing systems.
• Team-oriented with excellent coordination skills.
• Flexibility to work varied shifts including weekends and public holidays.
• Additional language skills are beneficial.
• Committed to upholding the Raffles & Fairmont standards of luxury and inclusivity.
• Encourages a workplace atmosphere that values, supports, and recognizes each employee.

Employee Benefits and Culture

Employees enjoy privileges such as complimentary room upgrades, extended stays, discounts across affiliated Fairmont & Raffles hotels, as well as special offers on dining and wellness services. The company fosters values including respect, excellence, belonging, empowerment, and integrity, promoting an environment where diversity flourishes and everyone’s individuality is honored.

The recruitment process requires completing a mandatory online profile and questionnaire to assess alignment with the company’s luxury service standards and culture.