Lobby Lounge Assistant Manager

About Raffles & Fairmont Red Sea

Located in the heart of the Kingdom's innovative Red Sea Project, Raffles & Fairmont Red Sea offers a nature-focused resort experience featuring 361 rooms, eleven unique dining venues including overwater restaurants overlooking the Red Sea and mangroves, and a luxury spa. Positioned adjacent to an 18-hole championship golf course, the resort emphasizes world-class golf and sustainable development on 200 kilometers of untouched coastline with over 90 pristine islands, dormant volcanoes, diverse marine life, and significant archaeological sites.

Role Overview and Responsibilities

• Maintain impeccable grooming standards consistently.
• Ensure seamless daily operation of the outlet.
• Take ownership of the Care Program at all times.
• Monitor and cascade financial, LQA, and Forbes targets to the team.
• Stay informed of daily, monthly, and annual financial objectives and contribute actively to their achievement.
• Record and report any issues or negative guest feedback promptly via the Glitch system.
• Oversee opening and closing checklists diligently.
• Conduct financial operations in accordance with finance department guidelines.
• Integrate all aspects of service, cuisine, and entertainment flawlessly.
• Manage daily operational responsibilities thoroughly.
• Address security incidents and guest complaints professionally and timely, reporting to the F&B Manager.
• Ensure all necessary equipment is ready for every service period.
• Demonstrate creativity and readiness to think innovatively.
• Follow personal development plans set forth by the corporate office.
• Manage team personal development and assign KPIs aligned with hotel and departmental goals.
• Maintain inventory accuracy and excellent condition at all times.
• Oversee outlet maintenance continuously.
• Identify opportunities to upsell products and establish sales objectives and strategies.
• Lead restaurant team development towards excellence.
• Implement an efficient rostering system.
• Encourage the team ('heartists') to generate fresh and improved ideas.
• Comply with hotel evacuation procedures during emergencies.
• Ensure highest levels of service and guest satisfaction.
• Foster effective communication across all hotel divisions.
• Lead by example with a passionate, hands-on management style.
• Keep the team’s food and beverage knowledge current.
• Perform additional duties as assigned by the F&B Manager.
• Coordinate promotional events and marketing activities in collaboration with marketing and F&B office.
• Prepare end-of-operation reports including guest feedback, sales data, and general observations.
• Develop strategies for handling special guest requests and VIPs.

Qualifications and Experience

• Bachelor’s degree or diploma in Hospitality Management or a related discipline.
• 5 to 7 years of experience in 4- to 5-star hotels.
• Strong leadership capabilities and interpersonal skills.
• Excellent communication skills and customer service proficiency.
• Knowledge of current food and beverage trends and service techniques.
• Ability to multitask and perform under pressure.
• Meticulous attention to detail and strong organizational skills.

Additional Information

• Join Accor, a world-leading hospitality group with a prestigious luxury brand portfolio.
• Be part of the pre-opening leadership for two iconic resorts at a highly anticipated global destination.
• Contribute to delivering exceptional luxury hospitality experiences.
• Enjoy a competitive compensation package and excellent career advancement opportunities.
• Benefit from exclusive discounts across Accor’s global luxury brand network.