Visual Lead

Role Overview

We seek a Visual Team Lead to elevate the retail consumer experience by fostering a strong connection between customers and the Nike brand, ensuring top-tier service and translating brand stories within the store environment.

Key Responsibilities

• Apply outstanding customer service, sales abilities, and product expertise to align customers with suitable products and boost sales performance.
• Maintain comprehensive knowledge of all store sections, capable of executing all associate tasks including complex customer transactions and service scenarios.
• Provide specialized expertise in areas such as Shipping and Receiving, Cashier operations, or Sales functions.
• Pursue continuous training to enhance skills and knowledge.
• Support Managers in onboarding and training new associates through formal programs.
• Contribute to loss prevention by delivering proactive customer service and coordinating associate efforts, acting with some keyholder duties but not full supervisory responsibilities.

Candidate Profile

• Possess a high school diploma or an equivalent qualification.
• Bring at least three years of retail experience.
• Communicate effectively in English.
• Have fundamental computer proficiency, including familiarity with Microsoft Office.
• Availability to work during evenings, weekends, and holidays as required.
• Physical capability to twist, bend, squat, reach, climb ladders, and stand for long durations.