- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Anantara The Palm Dubai Resort
Located in Dubai, Anantara The Palm Dubai Resort is part of Anantara Hotels & Resorts, a luxury hospitality brand inspired by Thai culture and renowned worldwide for its authentic service and harmony. Established in 2001 in Thailand, the group has expanded globally, offering guests unforgettable experiences at exotic locations.
Key Responsibilities
As a Villa Host, you will play a central role in elevating guest satisfaction through attentive service and personalized attention. Your tasks include supporting front office functions such as guest arrivals, departures, check-ins and check-outs, while seeking upselling chances. Maintaining professional appearance and conduct is essential, as is having comprehensive knowledge of resort facilities and guest activities.
You will anticipate guest needs, manage communications effectively through briefings and logs, uphold health and safety standards, and contribute to initiatives aimed at enhancing guest experience.
Guest Experience Management
Engage proactively with guests before arrival to understand preferences and tailor their stay. Prepare villas to exacting standards including amenities, minibar, and private cellar aligned with guest profiles. Facilitate in-villa check-ins and orientations, coordinate timely responses to guest requests across departments, and offer personalized recommendations for dining, excursions, shopping, and services like laundry.
Ensure daily villa services such as housekeeping, turndown, and special arrangements meet personalized expectations.
Departure & Follow-Up
Oversee smooth departure procedures including luggage handling, in-villa check-out, final billing and minibar auditing. Follow up on guest feedback and address any issues efficiently to maintain satisfaction.
Team Collaboration and Development
Participate actively in trainings, meetings, and briefings to refine your skills. Foster positive relationships across departments, promote professional teamwork, and uphold the resort’s brand image.
Industry
Hospitality