Villa Host

Company Overview

SLS The Red Sea is a premier lifestyle destination on Saudi Arabia's Red Sea coast known for its bold creativity and refined luxury. Part of the global Ennismore portfolio, this resort includes 150 meticulously designed keys, five diverse dining outlets, and a lavish spa, offering guests an unforgettable blend of relaxation, entertainment, and elevated service. The resort aims to be more than a hotel—it's a vibrant venue celebrating creativity, individuality, and innovative ideas.

Position Overview

The Villa Host position is essential in delivering a personalized and seamless experience for villa guests, overseeing their journey from arrival to departure. This role entails close collaboration with multiple departments including Front Office, Housekeeping, F&B, Spa, Concierge, and Transportation to ensure guests receive tailored services aligned with the distinctive SLS style.

Key Duties and Responsibilities

• Manage and own the guest experience for assigned villas from pre-arrival preparation until departure.
• Analyze guest profiles, including preferences, VIP status, and special occasions, to curate personalized experiences.
• Conduct thorough pre-arrival inspections of villas to verify cleanliness, amenities, and maintenance adhere to SLS standards.
• Deliver warm welcomes and support smooth check-in and check-out processes within villas.
• Establish authentic relationships with guests acting as their main point of contact throughout their stay.
• Proactively anticipate guest requirements and coordinate requests with relevant resort teams ensuring their fulfillment.
• Organize dining, spa and wellness activities, resort entertainment, transportation, celebrations, and other bespoke experiences.
• Oversee villa services including in-villa dining, minibar restocking, laundry, luggage handling, and other amenities.
• Ensure all villa supplies and special arrangements reflect guest preferences accurately.
• Create memorable, individualized moments to enhance guest satisfaction.
• Promptly address guest feedback, concerns, or service issues while facilitating appropriate recovery measures.
• Maintain accurate and up-to-date guest preferences, requests, and stay details within the hotel's systems.
• Stay informed on daily arrivals, departures, VIP movements, resort happenings, and operational updates.
• Coordinate guest departures including transportation, luggage, billing, and any special requests.
• Uphold exemplary standards of guest privacy, discretion, personal grooming, and professionalism.
• Adhere strictly to SLS's service standards, operational procedures, and health and safety protocols.

Candidate Qualifications

• Possession of a diploma or relevant qualification in Hospitality Management or a closely related discipline is preferred.
• At least 2 to 3 years of luxury hospitality experience, ideally in villa operations, butler services, guest relations, front office, concierge, or comparable guest-interfacing functions.
• Experience working in luxury resorts, private villas, residences, or upscale hospitality environments is advantageous.
• Strong aptitude for guest relations with an ability to foresee and cater to bespoke guest needs.
• Thorough understanding of luxury hospitality service standards, etiquette, privacy protocols, and discretion.
• Good knowledge of Front Office, Food & Beverage, Housekeeping, Concierge, and broader resort operations.
• Comfortable navigating Property Management Systems and other industry-standard hotel software.
• Excellent organizational, problem-solving abilities, and keen attention to detail.
• Superior communication and interpersonal skills, with a warm, professional demeanor.
• Proficient English language skills, both spoken and written.
• Flexibility, proactivity, and resilience to thrive in a fast-paced luxury hospitality setting.