Concierge Agent

About SLS The Red Sea

SLS The Red Sea is a vibrant lifestyle destination on Saudi Arabia's Red Sea coast, known for blending innovative design with luxurious hospitality. As part of Ennismore’s global hospitality group, this resort offers 150 stylishly appointed rooms, five diverse dining options, and an indulgent spa sanctuary. The property aims to deliver unforgettable guest experiences through creativity, personalized service, and social engagement.

Role Overview

The Concierge Agent plays a pivotal role in connecting guests with all the amenities and attractions of SLS The Red Sea, Shura Island, and the surrounding area. The position demands personalized attention to guests’ needs, facilitating reservations, transportation, and curated experiences tailored to individual preferences. This role requires collaboration with internal teams and external partners to ensure seamless service delivery embodying the distinctiveness of SLS The Red Sea.

Key Responsibilities

• Extend a warm welcome to guests upon arrival and engage throughout their stay to craft memorable experiences.
• Act as the primary contact for guest inquiries and requests, delivering prompt, courteous, and professional support.
• Assess guest preferences to offer tailored suggestions and personalized activity planning.
• Manage and coordinate bookings for dining, transport, recreational activities, entertainment, and wellness services.
• Maintain comprehensive knowledge of the resort, Shura Island, and the broader Red Sea region to provide informed recommendations.
• Establish and nurture relationships with trusted service providers and partners to facilitate guest arrangements.
• Oversee guest transportation logistics, including airport transfers and private vehicle services.
• Collaborate with Bell Desk, Valet, Front Office, Housekeeping, Engineering, and other departments to ensure coordinated guest service.
• Handle special requests, guest communications, and feedback with discretion, professionalism, and attentiveness.
• Maintain organized records of reservations, requests, and concierge activities.
• Support training and onboarding of new concierge team members and assist with hotel tours and guest relations as needed.

Candidate Qualifications

• One to two years of experience in a customer-facing role, ideally in a luxury or lifestyle hotel setting.
• Fluent English communication skills with a confident, polished manner and excellent conversational abilities.
• Deep understanding of luxury guest service expectations, coupled with cultural sensitivity and respect.
• Strong organizational abilities, attention to detail, and capacity to multitask efficiently.
• Proficient in Microsoft Office and comfortable with digital technology; familiarity with hotel management software (e.g., Opera PMS, MessageBox) preferred.
• Effective interpersonal and problem-solving skills, demonstrating creativity and responsiveness to diverse guest needs.
• Resourceful, proactive, guest-centric mindset with a passion for personalized service delivery.
• Professional appearance and demeanor aligned with brand representation standards.
• Team-oriented with accountability and ownership of quality guest experiences.