Vendor Coordinator

Company Overview

Talabat, a division of Delivery Hero Group, is a leading local delivery platform operating in approximately 65 countries globally. With its headquarters in Berlin, Germany, Delivery Hero has been publicly listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index.

Job Summary

The Vendor Coordinator will be tasked with managing daily activities involving non-food vendors (NFV), guiding these partners to succeed on Talabat’s platform. This role is integral to the Vendor Coordination Team, with a focus on performing quality control checks for non-food partners. Responsibilities include achieving key performance indicators (KPIs) and delivering outstanding customer service to partner vendors.

Key Responsibilities

• Updating partner inventories daily, including managing prices, stock levels, new SKUs, promotional offers, and catalogues.
• Overseeing pickers and order fulfillment performance.
• Establishing effective manpower rosters to optimize picker utilization.
• Providing administrative support to vendors and resolving their issues.
• Executing vendor promotions on the platform efficiently.
• Assisting vendors in using internal tools and technologies for seamless order processing.
• Collaborating with partners to identify and resolve issues causing delays.
• Designing and delivering training, as well as retraining sessions for partners using the Pelican system.

Qualifications and Skills Required

• Bachelor's degree in any discipline.
• 1 to 2 years of experience in a similar or relevant coordinator role.
• Strong customer focus with excellent verbal and written communication skills.
• Logical thinking with capability to analyze data effectively.
• Self-motivated with commitment to both personal and professional growth.
• Good organizational abilities and attention to detail.
• Adaptable and flexible to a fast-paced environment.
• Basic to intermediate proficiency in Microsoft Excel.
• Ability to work collaboratively within a rapidly expanding team.
• Fluent in both spoken and written English.