Valet Coordinator

About Mondrian Hotels

Mondrian Doha is a vibrant luxury hotel featuring high-energy social spaces, events, celebrations, and corporate functions. Spread across eight venues on the property, it offers a unique experience unmatched in the region.

Role Overview

The Valet Coordinator ensures a seamless and welcoming arrival and departure experience for guests, embodying the hotel's hospitality standards and coordinating valet operations effectively.

Primary Responsibilities

• Greet guests warmly upon arrival and departure, offering courteous door assistance.
• Serve as the hotel's ambassador, engaging guests and providing exceptional service.
• Maintain up-to-date knowledge about the hotel, its amenities, the city, and local events.
• Stay informed about ongoing functions within the hotel.
• Memorize license plates and recognize VIP and frequent guests for personalized service.
• Collaborate with Doorman, Bell Captain, and Bellmen to handle guests' luggage carefully and efficiently.
• Manage operations at the hotel entrance, including receiving vehicle keys and assisting with luggage.
• Supervise parking and vehicle retrieval, ensuring prompt and courteous service when guests return.
• Verify luggage inside vehicles before departure.
• Maintain valet equipment such as poles and tags, ensuring proper function and sufficient stock.
• Coordinate with room attendants and staff to address guest requests professionally.
• Assist the Chief Concierge in preparing schedules for additional events weekly.
• Communicate regularly with guests and team members to facilitate smooth operations.
• Oversee the parking area setup, including poles, traffic lights, and cleanliness.
• Manage issuance and collection of valet tickets.
• Ensure vehicle keys are safely controlled and conduct end-of-shift key audits with the valet team.
• Perform safety inspections on parked vehicles.
• Maintain the cleanliness of the hotel's main entrance area.
• Verify valet staff attendance and grooming standards, including coordinating with housekeeping for uniform availability.
• Support the Chief Concierge with weekly headcount and attendance sheet reviews.

Qualifications

Applicants must hold a valid Qatar driving license.