UK Sales Development Representative

About Puzzel

Puzzel is a premier cloud-based contact center solutions provider, enabling businesses to elevate their customer service experiences. Our platform integrates omnichannel contact center functionality, workforce management, and AI-powered analytics, enhancing operational efficiency and client engagement. Founded in Norway 25 years ago, Puzzel holds the number one spot in the Nordics and is rapidly expanding across the UK and Europe, including recent growth in the Netherlands with ambitions to become Europe’s leading market provider.

Recognitions include being named an Innovation and Growth Leader in the 2025 EMEA Customer Experience Platforms Frost Radar, securing the 2024 CX Award for Best Mid-Market Contact Center Platform, and ranking among the top three most innovative European-founded CCaaS providers globally by Frost & Sullivan in 2023. The company also prides itself on strong work-life balance practices and competitive salary benchmarking.

Role Overview

As a Sales Development Representative (SDR) based in London, with a hybrid work model (1-2 days onsite weekly), you will collaborate closely with a team of Account Executives. Your primary goal will be to identify and engage potential clients to secure initial interest and schedule product demonstrations that enable Account Executives to progress sales opportunities.

Key Responsibilities

• Initiate contact with potential B2B clients via LinkedIn, phone, email, and automated tools to generate interest and arrange demos.
• Develop proficiency in selling AI-driven technology solutions.
• Apply MEDDPICC qualification and Challenger Sales methodologies to assess and prioritize prospects effectively.
• Understand and target the Ideal Customer Profile (ICP) aligned with Puzzel’s Go-To-Market strategy.
• Create joint account plans and support sales executives in generating revenue.
• Coordinate with Marketing to nurture leads through events, reports, and other outbound content.

Candidate Profile

• Motive-driven, commercially savvy individual with proven success in B2B cold calling and prospecting.
• Resilient, confident, and goal-oriented with a willingness to learn from challenges.
• Desirable experience includes SaaS, contact center as a service (CCaaS) or customer experience (CX) sectors; previous SDR/BDR or outbound sales roles.
• Familiarity with AI co-piloting platforms, Gong, Clay Hunter, Salesforce, and LinkedIn Sales Navigator is advantageous.

What We Offer

• Competitive base pay up to £38,000 depending on experience and a lucrative £19,000 on-target commission.
• Flexible, hybrid working arrangement allowing time both at home and in the London office.
• A dynamic, supportive team environment, birthday gifts, annual seasonal parties, and strong career development prospects.

Recruitment Process

• Initial call with Talent Acquisition.
• Interview rounds with the SDR Director, commercial and marketing teams, and final panel involving leadership.

Company Values & Diversity

Puzzel emphasizes trust, collaboration, and continuous professional growth. The company actively promotes diversity and inclusivity, increasing female leadership representation and hiring from diverse backgrounds. They offer support throughout the hiring process to accommodate different needs.

Additional Information

This role requires eligibility to work in the UK, as sponsorship is not available. Applicants are encouraged to apply even if they feel they partially meet the criteria, as skills can be developed during employment.