Trust & Safety Program Manager

About Wolt

Wolt designs innovative technology aimed at enhancing joy, ease, and earning opportunities within local communities globally. Since its inception in 2014 as a restaurant food delivery service, Wolt has expanded its offerings to deliver nearly every item imaginable, operating in over 500 cities across 30 countries. In 2022, Wolt merged with DoorDash, further accelerating its international growth and ambitions. At Wolt, employees experience significant learning, development, and impact, accompanied by challenging yet rewarding work.

Role Overview

The Trust and Safety team plays a critical role in preemptively managing risks on the Wolt platform, ensuring that incidents are addressed swiftly, effectively, and with empathy. The team’s mission is to guarantee that all users—including couriers, customers, and merchants—feel secure while using the platform. This role supports the Global Manager of Personal and Road Safety in scaling and executing safety strategies worldwide, combining strategic planning with hands-on program management to enhance safety for all platform users and foster trust through transparent, consistent practices.

Key Responsibilities

• Lead and adapt personal and road safety improvements tailored to local market contexts while ensuring alignment with overarching global strategies.
• Examine safety data and trends across markets to pinpoint risks and convert findings into effective safety measures.
• Develop and execute focused safety initiatives aimed at reducing incidents and improving the safety experience of couriers and other users.
• Establish and maintain partnerships with external organizations such as NGOs, governmental bodies, and local authorities.
• Collaborate with Product, Support, Legal, Policy, and Operations teams to scale and integrate safety enhancements.
• Refine incident management systems and workflows to enhance their efficiency and scalability.
• Investigate safety incidents through detailed analysis to identify root causes and recommend preventive and responsive improvements.
• Assist in the dissemination of best practices and standards related to safety across different regions.
• Empower local teams by providing training, resources, and comprehensive playbooks focused on personal and road safety.

Candidate Profile

• Possess 4 to 6 years of professional experience in Operations, Strategy & Planning, Trust & Safety, Risk Management, or comparable areas, preferably within platform or gig economy contexts.
• Demonstrated interest or background in personal safety, road safety, or operational risk areas.
• Familiarity with tools such as Jira and Looker for data and project management.
• Strong analytical aptitude combined with the capability to convert insights into actionable operational improvements.
• Experienced in managing multiple programs and projects effectively.
• Excellent communication skills with a proven ability to manage diverse stakeholder relationships internally and externally.
• Adaptable and resilient in dynamic, fast-evolving work environments.
• Proven success in building or scaling operational frameworks, policies, or programs.
• Fluent in English and German in both oral and written communication; knowledge of additional languages (e.g., French, Greek) is advantageous.

Inclusion & Diversity Commitment

Wolt is dedicated to cultivating an inclusive environment by welcoming diverse talents from a wide range of backgrounds and perspectives. The company believes that innovation flourishes when all voices have equal opportunity and support to thrive.

Important Notice

Wolt and its affiliated brands maintain a strict policy against recruitment scams and will never request payment or sensitive financial information as part of their hiring process.