Trust & Safety Associate

About the Role

Accenture, a global leader in professional services specializing in digital, cloud, and security solutions, is seeking a Trust & Safety Associate to join their team based in Navi Mumbai, Maharashtra. The role focuses on content moderation to ensure a safe online experience by reviewing and managing user-generated content across various media formats.

Key Responsibilities

• Examine, categorize, and when necessary remove content following established client policies using designated platforms and tools.
• Stay informed on evolving client regulations and guidelines.
• Investigate and address complex content reports, escalating issues appropriately within the Trust & Safety team.
• Represent and advocate for the interests of the online user community.
• Support initiatives aimed at enhancing process quality and operational efficiency.
• Engage in ongoing training sessions and collaborative discussions to foster professional growth.
• Participate in sensitive topic discussions to maintain the safety and integrity of online communities.

Required Qualifications and Skills

• Any graduate degree.
• 0 to 1 year of relevant experience.
• Strong emotional resilience, stress management, and coping skills to handle exposure to sensitive and potentially distressing content.
• Excellent English comprehension and communication abilities.
• Objective and unbiased decision-making aligned with client policies.
• Keen attention to detail and the capability to synthesize information from diverse sources.
• Critical thinking aptitude combined with strong decision-making abilities.
• Deep interest and understanding of internet platforms, culture, and online behavior.
• High cultural awareness and sensitivity to political and social contexts relevant to the supported market.
• Ability to function effectively both independently and collaboratively within a team.
• Willingness to work rotational shifts, including nights, weekends, and holidays, adapting to changing business needs in a fast-paced environment.
• Prior experience in BPO, customer service, or content moderation is advantageous.
• Must be over 18 years of age.

Additional Information

This position may require viewing content with flashing or contrasting light patterns. Accenture emphasizes the health and well-being of its employees and provides support programs specifically tailored to the Trust & Safety community to build resilience and promote collective wellness.

Shift schedules include weekends and holiday work as required.