Trainer

Position Overview

The Trainer role is crucial for advancing the training goals by leveraging evolving skillsets and quality improvement initiatives aimed at educating the Food and Beverage (F&B) teams on company values, policies, and procedures.

Core Responsibilities

• Partner with the Training Manager to conduct thorough training needs assessments.
• Create and share detailed monthly and weekly training schedules for the F&B department, ensuring team members are appropriately enrolled.
• Maintain and update a comprehensive F&B manual and ensure all staff receive personal copies of policies, procedures, and task breakdowns.
• Oversee orientation and training checklist completion for new hires within their first week on the job.
• Track and document individual training attendance.
• Deliver training sessions on F&B standards, policies, and operating procedures.
• Enhance employee productivity and team morale within stores while enforcing discipline aligned with F&B guidelines and local legal regulations.
• Develop and implement innovative training programs based on research and analysis.

Presentation and Operational Management

• Ensure new employees adhere to correct stock packaging and maintain proper stock levels to optimize sales potential.
• Uphold high visual merchandising standards and store maintenance by all staff members.
• Effectively communicate any updates regarding stock or store layout changes to the team.
• Enforce adherence to retail standards among team members.
• Manage back store operations including merchandise replenishment.

Health and Safety Responsibilities

• Ensure personal use of protective equipment and clothing as mandated.
• Operate equipment safely, avoiding hazards to oneself or others.
• Adhere to and promote compliance with safe work practices and procedures.
• Implement and monitor health and safety programs within the restaurant.
• Educate and train team members on potential hazards and document the training effectively.
• Perform regular workplace safety inspections and respond promptly to unsafe situations.
• Report workplace injuries and illnesses to the appropriate authorities both internally and externally.
• Conduct investigations related to accidents and implement corrective measures.
• Enforce employee adherence to health and safety policies and take disciplinary actions for non-compliance.
• Keep Area Manager and Sales Operation Manager informed about safety concerns.
• Recommend improvements to health and safety practices and programs in place.