Trade Sales Supervisor

About Plumbing World

Plumbing World is a trusted New Zealand-owned company with more than 60 years of industry experience. Owned by plumbers and builders, the company provides expert advice, strong customer relationships, and dependable service through its 56 nationwide stores serving over 1,000 shareholder trade professionals.

Opportunity Overview

We are seeking a motivated, hands-on Trade Sales Supervisor to lead and support our Wellington branch's trade area operations. This role involves actively managing daily trade counter activities, driving superior customer service, and assisting with team development and branch leadership.

Key Responsibilities

• Manage the day-to-day operations of the trade sector efficiently.
• Lead by example with excellent sales skills and customer service.
• Support the Branch Manager in leading and coaching the trade sales team.
• Coordinate daily team schedules and ensure timely completion of key projects.
• Address customer queries, offering tailored product and delivery solutions.
• Develop and sustain strong relationships with trade clients and team members.
• Monitor inventory issues and communicate with the Branch Inventory Controller.
• Ensure health and safety standards are met within the branch.

Working Conditions

This permanent full-time role requires working approximately 40 to 42.5 hours per week, Monday to Friday with scheduled Saturdays. Exact shift timings will be confirmed during the interview.

Candidate Profile

• Experience leading or supervising teams, ideally in trade, building, or construction.
• Familiarity with plumbing products is beneficial but training will be provided.
• A positive, proactive attitude with a strong customer focus.
• Excellent communication, problem-solving abilities, and adaptability in fast-paced settings.
• Organised, self-motivated, and reliable approach.
• Numeracy skills and attention to detail.
• Competent administration and logical problem-solving capability.
• Ability to work under pressure with sound judgment.
• Strong sales and customer service aptitude.
• Proficient computer skills.
• Full, clean New Zealand driver's license.
• Physical ability to perform tasks including lifting up to 20 kg.
• Professional appearance and excellent interpersonal communication.

Company Culture

We foster a supportive and customer-focused environment where everyone works together to exceed customer expectations. Early mornings involve collaborative efforts to ensure customers receive quick service. Candidates who lead by example and are committed team players are ideal.

Additional Details

• This role requires passing a pre-employment medical examination, drug and alcohol tests, and a Ministry of Justice background check before hiring.
• We offer a competitive hourly rate with annual reviews aligned to experience.
• Employees enjoy company benefits, discounts, a generous parental leave policy, and a paid birthday day off.
• Strong avenues for career growth within a large national Kiwi business.