Tourism Manager

Job Overview

As a Tourism Manager based in Makkah, Saudi Arabia, you will be responsible for overseeing all aspects of travel and tourism, including researching travel destinations, managing travel arrangements, and developing strategic policies for corporate travel programs. The role demands excellent negotiation and relationship management skills with travel agencies and vendors, as well as the ability to ensure compliance with all travel procedures.

Key Responsibilities

• Conduct research on various travel destinations including prices, customs, weather, and reviews to inform travel options.
• Create and implement strategic policies and programs tailored for corporate travel.
• Manage all travel arrangements such as flights and accommodations efficiently and appropriately.
• Assess clients’ needs to recommend suitable travel packages.
• Maintain and strengthen partnerships with travel agencies and vendors through negotiation of contracts and rates.
• Advise clients on travel documentation, insurance, and import/export regulations.
• Foster and uphold client relationships ensuring high levels of satisfaction.
• Ensure full compliance with travel procedures in all dealings.
• Oversee the entire travel program and propose innovative improvements.
• Lead and develop tourism staff while managing tourism activities.
• Identify target markets to design tailored tourism packages.
• Establish tourism offices internationally to promote regional tourism.

Qualifications and Skills

• Bachelor's degree in Hospitality, Marketing, Tourism, Business, or similar relevant fields.
• Proven experience as a Tourism Manager.
• Proficient knowledge of travel software, including computer reservation systems, Global Distribution Systems (GDS), and e-travel platforms.
• Fluency in English; additional languages are advantageous.
• Strong sales orientation and customer service skills.
• Comprehensive understanding of various travel sectors such as domestic/international, business/leisure, and group/individual travel.
• Exceptional presentation and communication skills.
• Understanding of international travel regulations, customs, and currency exchange.
• Competency with Microsoft Office Suite and database management technologies.
• Experience with social media marketing tools including Constant Contact, Twitter, Facebook, and Instagram.
• Strong interpersonal and communication capabilities.
• Familiarity with business travel management standards and practices.
• Existing professional networks and relationships with airlines and hotels.
• Ability to offer excellent customer service and collaborate effectively as part of a team.
• Capacity to work independently and within a team environment.
• Flexible availability to work varied hours and undertake frequent travel as required.