Territory Service Representative - KKH

About the Company

Blue Dart Express Limited, part of the DHL eCommerce division, is a leading logistics and courier provider serving over 55,000 locations in India and internationally. Recognized for reliable and timely delivery services since 1983, Blue Dart offers comprehensive logistics solutions including air cargo via its wholly owned Blue Dart Aviation and storage services through Concorde Air Logistics. With a global presence spanning 220 countries and territories through the DHL network, Blue Dart is renowned for innovation, safety, and service excellence.

Position Overview

The Territory Service Representative (TSR) in operations plays a vital role in ensuring on-time pickup and delivery of customer shipments within a designated territory. The TSR represents Blue Dart on the ground by maintaining professionalism, handling shipments safely, and meeting service expectations. Close collaboration with shift in-charges and branch operations ensures operational discipline and adherence to company policies.

Responsibilities

• Carry out timely pickup and delivery as per assigned routes maintaining service timelines.
• Verify shipment details before collection and delivery, ensuring careful handling to prevent damages or loss.
• Maintain route efficiency and delivery productivity.
• Serve as the customer-facing representative reflecting professionalism and courteous behavior.
• Address basic customer queries on-site and escalate issues when necessary.
• Collect Cash on Delivery (COD) payments accurately and ensure proper documentation with Proof of Delivery (POD).
• Use handheld scanners or approved digital platforms for real-time shipment updates.
• Follow all operational procedures and safety guidelines thoroughly.
• Wear company uniform and personal protective equipment as required.
• Maintain and ensure the roadworthiness of assigned or personal vehicles, including timely upkeep of all statutory documents.
• Display punctuality, discipline, and comply strictly with workplace rules and company policies.
• Collaborate effectively with team members and support operational needs during peak periods.

Qualifications & Experience

• Minimum educational qualification: completion of 8th standard; higher education is advantageous.
• Fresher candidates or up to 2 years of relevant experience in courier, logistics, distribution, retail delivery, or field operations preferred.

Eligibility Requirements

• Minimum age of 18 years.
• Possession of a valid two-wheeler or four-wheeler driving license.
• Ownership of a two-wheeler is required if deployment involves use of a personal vehicle.
• Physical fitness to meet the demands of field operations.
• Flexibility to work shifts, including weekends and holidays as per business needs.

Skills & Competencies

• Expertise in pickup and delivery processes and shipment handling.
• Proficient in cash collection (COD) and proof of delivery documentation.
• Ability to use mobile and scanning devices along with basic computer applications.
• Familiarity with local routes and basic English comprehension.
• Strong customer focus, reliability, integrity, teamwork, discipline, time management, accountability, safety awareness, positive attitude, and professional appearance.

Performance Indicators

• On-time pickup and delivery adherence.
• High first attempt delivery success rate.
• Accuracy in shipment handling and documentation.
• Customer satisfaction maintenance.
• Compliance with safety procedures and uniform standards.
• Route and operational productivity optimization.

Additional Information

Blue Dart is certified as a Great Place to Work® and offers competitive compensation, performance-based rewards, structured learning, global career opportunities, and extensive benefits including medical coverage and financial wellness programs. The company promotes a diverse and inclusive workplace culture.

Important: Blue Dart practices a transparent and merit-based recruitment aligned with human rights standards and prohibits any fee or payment request from candidates; fraudulent solicitations should be reported accordingly.