Template Builder

Overview

M42 is a global healthcare provider delivering a broad range of services from primary care to specialized treatments. Utilizing advanced health technologies and precision medicine, M42 ensures effective, efficient, and patient-centered care. With over 480 facilities across 27 countries and a workforce exceeding 20,000 professionals, M42 is positioned to lead healthcare innovation worldwide.

Sheikh Sultan bin Zayed Hospital (SSBZH) in the Northern Emirates of Abu Dhabi is a modern facility with more than 200 beds and JCI accreditation. It provides high-quality, community-focused healthcare supported by the extensive M42 network, including Imperial College London Diabetes Centre and other partners. SSBZH is committed to advancing medical innovation and improving health services for military personnel, their families, and the broader regional community.

Role Summary

The Template Builder role at SSBZH involves managing clinic scheduling templates, clinician rosters, and appointment availability. This position is key to maintaining precise scheduling and enhancing patient access while promoting operational efficiency and compliance with healthcare standards.

Responsibilities

• Manage and optimize scheduling templates, provider lists, and appointment slots to improve patient access and operational workflow.
• Confirm that provider schedules are configured correctly, approved, and published on time.
• Apply approved schedule templates and changes with meticulous attention to accuracy and compliance.
• Work closely with physicians, clinical teams, and operational staff to fully utilize resources and streamline services.
• Deliver outstanding communication and service to patients, families, and colleagues professionally.
• Adhere to organizational policies, maintain patient confidentiality, and comply with regulatory and accreditation requirements.
• Track scheduling effectiveness, suggest improvements, and support continuous process enhancements.
• Meet service benchmarks, quality measures, deadlines, and key performance indicators while fostering a positive patient experience.

Qualifications

• Relevant experience in healthcare appointment scheduling or a similar function in a comparable industry.
• At least three years working as a Contact Center Agent.
• Working knowledge of medical terminology, insurance processes, and hospital operations at an intermediate level.
• Proficient in both Arabic and English, with strong verbal and written communication skills in both languages.
• Competent in utilizing Microsoft Office software.