Telesales Supervisor

About the Role

Located in Jeddah, Saudi Arabia, this opening in the real estate sector seeks a Telesales Supervisor to lead and manage the telesales team. The role involves overseeing lead distribution, enhancing customer engagement, and boosting the conversion of leads into qualified opportunities and property visits.

Key Responsibilities

• Manage and oversee the daily operations and performance of the telesales team.
• Allocate incoming leads efficiently among team members ensuring prompt customer outreach.
• Maintain accurate records of all customer interactions, follow-ups, and results in the CRM system.
• Track the customer progression from initial lead to contact, to qualified lead, and finally to visit.
• Ensure consistent and timely follow-up with prospective customers.
• Set, track, and review daily, weekly, and monthly team goals and targets.
• Monitor essential performance indicators such as call volume, contact rates, qualified leads, scheduled visits, and conversion rates.
• Analyze reasons behind lost leads or failed conversions and suggest improvements.
• Ensure call quality meets standards and adheres to approved sales scripts.
• Coach and support team members to enhance sales skills, objection handling, and overall efficiency.
• Collaborate with the Sales Team to ensure smooth lead handoff and scheduling of property visits.
• Provide insights on lead quality and customer feedback to the Marketing Team to help optimize campaigns.
• Prepare comprehensive reports on team outcomes, lead status, and conversion performance.
• Identify any performance gaps and offer actionable recommendations to management.
• Drive the team toward meeting telesales targets and enhancing conversion rates.

Candidate Requirements

• Experience in telesales, call center sales, or inside sales roles; real estate sector experience is a plus.
• Proven experience supervising or leading a telesales team.
• Familiarity with CRM software and lead management processes.
• Strong verbal communication, persuasion, and negotiation capabilities.
• Effective leadership, coaching, and team management skills.
• Ability to analyze performance data and generate reports.
• Understanding of sales funnels and conversion metrics.
• Proficient in Microsoft Excel.
• Highly target-driven, with excellent follow-up and organizational skills.
• Immediate joiners will be preferred.