Telesales Representative

About Ethical Den

Ethical Den is a company founded in May 2021 that specializes in digital marketing and software development. The organization aims to enhance digital infrastructure and cyber hygiene globally by offering services such as security audits, software and website development, digital marketing, and data-driven solutions. It also provides training and certification in emerging fields like ethical hacking, artificial intelligence, and digital marketing. The team works in a dynamic and growing environment focused on innovation, education, and customer satisfaction.

Role Overview

As a Telesales Representative based onsite in the Greater Kolkata Area, you will be responsible for making outbound sales calls, responding to inbound customer inquiries, and promoting Ethical Den's product and service offerings to both new and existing clients. Tasks include understanding client needs, clearly presenting service details, managing objections, guiding prospects through the sales funnel, and maintaining detailed records within the CRM system. Coordinating with internal departments to provide prompt, quality customer support and engaging in frequent training sessions to stay current with products and sales strategies will also be essential.

Qualifications and Skills

• Excellent verbal communication and active listening skills.
• Customer service expertise for handling inquiries, resolving problems, and fostering lasting client relationships.
• Sales skills encompassing lead assessment, negotiation, and achieving sales targets.
• Willingness and ability to quickly learn product details and participate in continuous training.
• Basic proficiency with computers and experience using CRM or call management software.
• Availability for on-site work in the Greater Kolkata Area and capability to manage a high call volume.
• While prior telesales or inside sales experience is preferred, it is not obligatory.
• Minimum educational qualification is a high school diploma or equivalent; relevant degrees in business or marketing are advantageous.