Telesales Executive

Job Overview

We are seeking a proactive Telesales Executive to drive sales through both inbound and outbound telephonic communication. The successful candidate will be responsible for grasping customer needs, presenting agricultural machinery products effectively, and converting inquiries into confirmed orders by maintaining constant engagement and follow-up.

Key Duties

• Initiate outbound calls to potential and existing customers to promote products.
• Manage inbound inquiries and convert these into sales opportunities.
• Assess customer requirements and suggest appropriate agricultural machinery offerings.
• Communicate product benefits, pricing details, special offers, and usage applications clearly.
• Regularly follow up with interested clients, pending requests, and quotations to encourage purchase decisions.
• Generate and assess leads using calls, WhatsApp, and other communication platforms.
• Maintain detailed records of customers and leads within the CRM system.
• Convert verified leads into finalized sales to meet or exceed monthly targets.
• Collaborate with Sales, Accounts, Dispatch, and Service departments to ensure smooth order execution.
• Track quotations, payments, and outstanding orders to ensure timely processing.
• Identify potential for upselling and cross-selling complementary products.
• Keep daily logs of calls, follow-ups, leads, conversions, and sales outcomes.
• Ensure consistent and professional communication to strengthen customer relationships.

Performance Expectations

• Meet daily outbound call goals as assigned.
• Complete all scheduled customer follow-ups promptly.
• Keep the CRM system thoroughly updated after every customer interaction.
• Produce qualified sales leads through all communication channels.
• Achieve or surpass monthly sales and conversion objectives.
• Reduce the number of missed or unattended leads to a minimum.