Telephone Operator

About Rixos Gulf Hotel Doha

Rixos Gulf Hotel Doha offers a luxurious lifestyle with exceptional services, combining warm hospitality, vibrant entertainment, and inclusive food and beverage concepts. The hotel features 378 elegantly designed guest rooms with comfortable bedding and a high-end atmosphere. Join our dynamic and enthusiastic team as a Telephone Operator and advance your career with us.

Key Responsibilities

• Promptly address guest complaints and requests, coordinating with appropriate departments for swift resolution.
• Professionally and warmly handle all incoming guest calls.
• Maintain Quality Audit scores of 95% or higher through consistent training and documentation.
• Strive to achieve excellent guest satisfaction ratings as measured by the TRUST YOU platform.
• Present a smart, well-groomed, friendly, and cheerful demeanor that reflects the highest standards of Rixos hospitality at all times.
• Stay updated on hotel occupancy, special events, group activities, and VIP guests.
• Foster cooperation and mutual respect within the team and cross-departmental collaboration.
• Use strong interpersonal and communication skills to guide and motivate team members, promote sound business decisions, and lead by example with integrity.
• Ensure effective communication among all departments to provide seamless service.
• Handle guest inquiries politely and courteously, aiming to exceed expectations.
• Greet guests by name on calls in accordance with Rixos standards.
• Keep current with hotel services and local area information.
• Regularly update telephone directories.
• Prepare and record management long-distance call vouchers and maintain traffic sheets.
• Manage guest wakeup call schedules and deliver calls punctually following standards.
• Operate the switchboard efficiently to facilitate quick transfer of internal and external calls.

Qualifications

• Between 2 and 5 years of relevant experience.
• Professional appearance: neat grooming, suitable attire, punctuality, and reliability.
• Previous background in hospitality, concierge, reception, customer service, or similar roles is preferred.

Additional Details

• Remain informed about management schedules and contact information.
• Oversee logs of long-distance calls, faxes, and messages.
• Coordinate internal communication during emergencies.
• Participate actively in training sessions as scheduled.
• Exhibit full cooperation and mutual respect within the team and other departments.
• Stay knowledgeable about daily hotel operations and all facility offerings.