Telephone Operator - Arabic Speaker

Job Overview

We are seeking motivated and dynamic front office professionals to advance their careers in a full-time, onsite role at Towers Rotana in Dubai. This position requires handling all guest phone calls with professionalism and attentiveness to ensure a memorable guest experience.

Key Responsibilities

• Answer guest calls in a courteous and professional manner.
• Communicate effectively with various hotel departments for seamless service delivery.
• Handle queries politely, aiming to exceed guest expectations.
• Greet guests by name during calls in accordance with Rotana standards.
• Stay informed about hotel services and local amenities.
• Maintain awareness of guest profiles using the Opera system.
• Manage long-distance call vouchers and log them into the traffic sheet.
• Handle guest wake-up call schedules and ensure timely delivery.
• Operate the switchboard efficiently to quickly route both internal and external calls.
• Take accurate messages for guests and management following established protocols.

Qualifications and Skills

• Diploma or degree in hospitality or related field preferred.
• Prior experience in a similar role is advantageous.
• Excellent English communication skills, both written and verbal.
• Strong voice modulation and telephone etiquette.
• Basic computer proficiency; familiarity with Opera hotel management software is a plus.

Personal Competencies

• Customer-focused and proactive attitude.
• Ability to perform efficiently under pressure in a fast-paced environment.
• Strong team player with an outgoing and approachable personality.
• Adept at working within multicultural teams and diverse guests.
• Capacity to adapt quickly and take responsibility.