Telecalling Executive

Job Overview

Ascend Bizcap seeks a self-assured and customer-oriented Telecalling Executive specializing in debt recovery. This role involves managing customer communications to follow up on outstanding payments, delivering customer assistance, and keeping detailed records.

Primary Responsibilities

• Make outbound calls to customers regarding unpaid or overdue balances.
• Engage customers to secure timely payments and address any payment-related inquiries.
• Handle customer concerns with professionalism and courtesy.
• Negotiate payment arrangements within company guidelines.
• Offer fundamental support and information related to accounts and payments.
• Document call details, customer feedback, payment commitments, and follow-up actions accurately.
• Update customer data and interaction details using company software.
• Conduct consistent follow-ups based on agreed payment schedules.
• Refer complicated customer issues to senior staff or team leaders as required.
• Aim to meet the set daily, weekly, and monthly calling and collection objectives.
• Safeguard confidentiality concerning customer and company data.

Qualifications and Skills

• Effective communication skills to engage with diverse customers.
• Basic proficiency with computers to handle record-keeping and software updates.
• Capability to manage customer interactions professionally and diplomatically.

Compensation

This role offers a monthly salary ranging from INR 12,000 to INR 15,000.