Telecalling Executive

Job Overview

We are seeking a Telecalling Executive to join our team in Pune, Maharashtra. This role involves managing outbound and inbound calls, generating leads, supporting customers, and maintaining accurate records in the company CRM system to drive sales and customer satisfaction.

Key Responsibilities

• Make outbound cold calls to identify and engage potential clients while handling incoming customer inquiries professionally.
• Identify customers’ requirements, effectively present products or services, and qualify leads for further sales processes.
• Respond to questions regarding product features, pricing, and services, and manage customer complaints with professionalism.
• Update and maintain precise records of calls, customer interactions, and feedback within the company’s CRM software.
• Consistently achieve or exceed daily, weekly, and monthly targets related to call volume, lead conversion rates, or sales.
• Maintain comprehensive and up-to-date knowledge of company products, promotions, and utilize predefined communication scripts.