Client Relationship Executive
Ammah Techsavvy Private Limited
Delhi-NCR, India · Full Time
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- Experience
- 1–4 yrs
- Salary
- INR 15,000 – INR 30,000 / month
- Openings
- 1
- Posted
- 6 days ago
- Work mode
- In office
- Education
- Any graduate
- Resume
- Required to apply
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Job description
About the Role
We are seeking a dedicated and proactive Customer Relationship Executive to serve as a bridge between the company and its customers. This full-time position is based in Connaught Place, New Delhi, and targets candidates with 1 to 4 years of relevant experience. The ideal candidate will be focused on nurturing strong, lasting relationships with clients to ensure high levels of customer satisfaction.
Key Responsibilities
- Manage inbound and outbound customer communications through calls, emails, and WhatsApp.
- Develop and sustain long-term relationships with both new and returning customers.
- Address and resolve customer complaints and issues promptly and professionally.
- Conduct follow-ups to gather customer feedback, handle renewals, and identify upselling opportunities.
- Keep the customer database current by regularly updating the CRM system.
- Collaborate effectively with internal departments including Sales, Operations, and Technical teams to fulfill customer requirements.
- Compile and present daily and weekly reports documenting customer interactions and concerns.
Qualifications and Skills
- A graduate in any discipline is required.
- Between 1 to 4 years of experience in client servicing, customer support, or relationship management.
- Strong communication abilities in both Hindi and English.
- Proficient in MS Office suites, CRM platforms, and comfortable managing communications via WhatsApp and email.
- Demonstrates patience, empathy, and a strong problem-solving mindset.
- Capable of performing effectively under pressure.
Minimum education
Bachelor's Degree