Telecalling Executive

About the Position

Almond Books seeks a confident and articulate Telecalling Executive based in Mumbai. The role involves proactive engagement with schools, teachers, and prospective customers to manage inquiries and support sales initiatives.

Key Responsibilities

• Initiate outbound calls to schools, educators, and potential clients to present Almond Books' products and services.
• Effectively communicate the features and benefits of our book range and offerings.
• Follow up diligently on leads, enquiries, sample requests, and outstanding orders.
• Handle inbound communications including calls, WhatsApp messages, and customer questions.
• Keep accurate and up-to-date records of all calls, leads, and follow-up activities.
• Work in coordination with the sales team to convert enquiries into confirmed orders.
• Develop and maintain positive relationships with schools and customers.
• Ensure all enquiries are responded to promptly and comprehensively.

Qualifications and Experience

• 0 to 2 years' experience in telecalling, telesales, or customer support; freshers with excellent communication skills are encouraged to apply.
• Proficiency in spoken English and Hindi.
• Comfortable and confident in engaging with new individuals.
• Basic computer literacy, including familiarity with Excel, Google Sheets, and AI tools.
• Organised, reliable, and sincere work ethic.
• A proactive, positive attitude coupled with eagerness to learn.
• Capability to handle customer objections and consistently follow up in a professional manner without being intrusive.
• Prior experience in educational publishing, school sales, or B2B telecalling considered advantageous.