E-Commerce Manager

About the Role

The E-Commerce Manager at Almond Books will be the primary person responsible for managing our online B2C retail channels including Amazon, Flipkart, WooCommerce, and direct customer orders. This role demands a proactive and dependable individual who thrives with autonomy and takes initiative to resolve issues and drive growth.

Key Responsibilities

• Oversee daily e-commerce activities on Amazon, Flipkart, and WooCommerce platforms.
• Create, update and enhance product listings with optimized titles, keywords, descriptions, attributes, variations, and pricing.
• Coordinate with the in-house design team for images, infographics, and enriched content for listings.
• Track and analyze sales, listing performance, stock levels, pricing, returns, and customer feedback to identify growth opportunities.
• Manage new product launches ensuring accuracy and activation of listings.
• Administer Amazon Seller Central tasks including FBA and FBM management, inventory replenishment, shipment tracking, and resolving listing issues.
• Handle marketplace account health, returns, refunds, customer claims, and oversee marketplace fees and settlements.
• Control order and fulfillment processes across all channels, managing packing, invoicing, shipping, and coordinating courier pickups while maintaining precise physical and system inventories.
• Monitor stock levels proactively to plan replenishments and coordinate with vendors and printers regarding purchase orders and reprints.
• Respond promptly and professionally to customer support inquiries via phone, email, WhatsApp, marketplace messages, and website queries regarding orders, product questions, or complaints.
• Collaborate internally with B2B, design, accounts, and operations teams to synchronize inventory, product launches, stock planning, and customer requirements.

Candidate Profile

We are seeking a motivated individual with a strong sense of ownership, excellent organizational skills, and the ability to manage multiple priorities independently. Effective communication in English, attention to detail, comfort with numbers and data analysis, and problem-solving capabilities are essential.

Qualifications & Experience

• Preferred: Minimum 2 years of direct experience in e-commerce, marketplace operations, or online retail; however, fresh graduates are welcome to apply.
• Strong proficiency with Amazon Seller Central and practical experience managing listings, orders, inventory, and customer support.
• Working knowledge of Amazon FBA/FBM processes.
• Familiarity with Excel or Google Sheets.
• Experience with Flipkart, WooCommerce, shipping platforms, or inventory management software is advantageous.
• Bachelor's degree is preferred but hands-on relevant experience is more important.
• Experience in publishing, books, education, D2C, or consumer products sectors is a plus.

Technology & Tools

The role expects adaptability and willingness to utilize AI and modern technology tools such as ChatGPT, Claude, Canva, and other software to improve efficiency. This may involve research, optimizing listings and keywords, analyzing reviews and feedback, creating content or design briefs, handling reports, automating tasks, and finding innovative operational solutions.