Telecaller

Job Overview

This role involves making follow-up calls to develop potential leads or address customer concerns to ensure satisfaction with services. Responsible for communication, data management, and customer support, the telecaller serves as the company's primary interaction point with clients.

Key Responsibilities

• Initiate phone conversations with prospective or current clients to promote products, generate sales leads, or resolve queries.
• Maintain accurate records of calls, customer feedback, and sales or lead progress in a CRM system.
• Meet assigned call targets to support business growth objectives.
• Manage and update client data diligently, ensuring reliable documentation within company systems.

Skills and Job Nature

Telecallers act as the company's direct contacts with customers, playing a critical role in lead generation and sales facilitation by phone interactions.