Telecaller

Job Role Overview

This position involves proactively engaging customers through outbound calls, maintaining consistent follow-up on allocated leads, and effectively promoting membership packages to meet sales targets. Key duties include establishing trustful relationships by accurately understanding customer needs and recommending suitable products.

Key Responsibilities

• Make outbound calls regularly and pursue leads assigned to you diligently.
• Develop strong customer connections by comprehending their requirements and advising appropriate product options.
• Sell membership packages via telephone, aiming to fulfill set sales volume and value objectives while maintaining quality standards.
• Clearly communicate product features and usage instructions to customers.
• Identify customer needs to encourage package upgrades or renewals.
• Handle customer complaints and grievances professionally, ensuring a satisfying service experience.
• Gather valuable feedback from customer conversations and report insights to the internal team.
• Comply strictly with established process guidelines.

Required Qualifications and Eligibility

Open to all eligible candidates interested in pursuing a telecalling role focused on customer relationship management and sales.