Telesales Executive

Role Overview

This role entails proactively making outbound calls and performing consistent follow-ups on allocated leads. Success in this position requires forging strong and trusting relationships with customers by accurately identifying their needs and advising them on suitable products.

Key Responsibilities

• Conduct outbound calls and engage regularly with leads assigned to ensure continuous communication.
• Develop customer trust by thoroughly understanding their requirements and suggesting appropriate membership packages.
• Drive sales targets by effectively selling membership packages via phone conversations.
• Provide detailed explanations of product features and guide customers on package usage.
• Encourage customers to upgrade or renew their matrimony packages based on their evolving needs.
• Manage and resolve customer issues and complaints to ensure a positive service experience.
• Gather customer feedback and insights during interactions and communicate these to the internal teams.
• Comply rigorously with established process guidelines and standards.