Telecaller

Overview

We are seeking a professional and motivated Telecaller to manage inbound and outbound customer communications effectively. The ideal candidate will engage with prospective and existing clients, explaining our services, packages, and ongoing promotions, converting inquiries into appointments and sales while maintaining high-quality customer interaction standards.

Key Responsibilities

• Professionally managing both inbound and outbound calls with customers.
• Engaging new and existing leads to present service offerings, packages, and promotional deals.
• Conducting regular follow-ups to convert leads into confirmed appointments and sales.
• Understanding and addressing customer needs with appropriate information.
• Ensuring exemplary call quality, communication etiquette, and professionalism.
• Updating CRM or TeleCRM systems with detailed call logs, lead statuses, follow-up schedules, and appointment notes.
• Maintaining daily reports on calls and appointments accurately.
• Promptly following up on missed calls, rescheduled or pending leads, and interested customers.
• Coordinating with branch teams concerning customer appointments and requirements.
• Ensuring timely follow-up on all assigned leads without delays.
• Handling customer queries and objections thoughtfully and efficiently.
• Avoiding unnecessary call disconnections, sustaining smooth call flow.
• Achieving daily and monthly targets related to calls, follow-ups, appointments, and sales.
• Upholding customer confidentiality and adhering to company policies and standard operating procedures.
• Participating actively in team meetings, training, and performance evaluations.
• Reporting any issues related to CRM, calling systems, or customers immediately to the Team Leader.

Required Skills and Qualifications

• Excellent communication and interpersonal skills.
• Clear and confident verbal communication with clients.
• Basic proficiency with computers.
• Familiarity with CRM and calling software is beneficial.
• Strong follow-up abilities and persuasion skills.
• Effective objection handling techniques.
• Goal-oriented mindset with discipline.
• Ability to cooperate within a team environment.
• Capability to perform well under pressure while managing multiple leads.
• Minimum qualification of 12th Pass, Diploma, or any Degree.
• Open to freshers; candidates with 1 to 5 years experience in telecalling, sales, customer service, or the spa industry are preferred.

Contact Details

For inquiries or applications, please get in touch with the HR Department at 9092139191.

Compensation

The monthly salary ranges between 15000 and 24000 INR.