Technology & Service Operations Head

About the Role

Paynow is seeking an experienced Technology & Service Operations Head to oversee the reliability, resilience, security, and scalability of its production technology environment. This leadership position provides the chance to influence technology operations at a leading fintech company in Zimbabwe.

Key Responsibilities

• Lead and manage high-performing technical teams to ensure operational excellence.
• Oversee incident, problem, and service management processes to maintain system uptime and performance.
• Manage and operate modern cloud-based and automated environments efficiently.
• Enhance operational security measures and control access to sensitive systems.
• Develop and implement world-class monitoring and observability frameworks.
• Transform operational challenges into sustainable and scalable technological solutions.

Candidate Profile

We are targeting strategic technology leaders who excel under pressure, with a proven ability to design and maintain scalable systems in a fast-paced environment.