Technician - Trucks & Buses

Company Overview

Al-Futtaim Group, established in the 1930s and headquartered in Dubai, UAE, is a diverse, privately owned regional enterprise operating in automotive, financial services, real estate, retail, and healthcare segments. Employing over 35,000 professionals across 20+ countries in the Middle East, Asia, and Africa, it partners with more than 200 renowned global brands. Guided by values such as respect, excellence, collaboration, and integrity, the group continuously adapts to customer needs and enriches lives worldwide.

Role Summary

The Technician role involves routine servicing, preventive maintenance, diagnostics, troubleshooting, and repair of Volvo trucks and buses, following Volvo standards, DOMASCO workshop protocols, and safety regulations. The technician ensures efficient, safe repairs are completed timely, supporting customer satisfaction and workshop productivity.

Responsibilities

• Execute servicing, preventive care, inspections, diagnostics, and repairs on Volvo heavy vehicles adhering to manufacturer and dealer standards.
• Diagnose and fix mechanical, electrical, electronic, hydraulic, and pneumatic issues using authorized diagnostic tools and methodologies.
• Complete work orders within set repair times and adhere to service schedules while maintaining craftsmanship quality.
• Follow Volvo technical specs, repair guidelines, service manuals, and instructions from workshop leadership carefully.
• Interpret mechanical and electrical schematics accurately for troubleshooting purposes.
• Use Volvo-approved diagnostic equipment, technical data systems, and workshop tools effectively.
• Conduct thorough root cause analysis and systematic troubleshooting to resolve faults efficiently.
• Perform required calibrations, programming, and tests using approved diagnostic devices to ensure optimal vehicle condition.
• Carry out post-repair quality checks to confirm vehicle safety and reliability prior to delivery.
• Identify and report additional repair needs discovered during inspections promptly to the workshop supervisor or service advisor.
• Maintain detailed and accurate job records including diagnostics, repairs, and replacement parts.
• Comply strictly with warranty repair procedures and documentation requirements.
• Keep tools, equipment, and workspace orderly and maintain good housekeeping standards within the workshop.
• Adhere to all health, safety, and environmental policies and practices at the workshop.
• Minimize rework and comebacks by executing correct diagnostics and repair techniques.
• Complete necessary Volvo technical trainings and e-learning courses within timelines.
• Assist fellow technicians and contribute to ongoing technical improvements team-wide.
• Maintain professionalism and clear communication channels with supervisors, peers, and departments.
• Support workshop goals focused on productivity, efficiency, quality, turnaround times, and customer satisfaction.

Candidate Requirements

• Diploma or certificate in Automotive, Mechanical, Electrical Engineering, or related fields.
• Strong technical expertise in heavy commercial vehicle maintenance, preferably Volvo trucks and buses.
• Ability to interpret technical schematics for electrical, hydraulic, pneumatic, and mechanical systems.
• Proficiency in utilizing Volvo Workshop Service Manuals and authorized diagnostic tools.
• Previous experience repairing and servicing Volvo trucks and buses is advantageous.
• Familiarity with electronic diagnostic systems and technical service information platforms is beneficial.
• Commitment to workplace safety, quality workmanship, and first-time-right repairs.
• Strong analytical, diagnostic, and problem-solving capabilities.
• Excellent attention to detail and precision in task execution.
• Efficient time management skills to complete assigned duties within deadlines.
• Ability to function independently and collaboratively within a team environment.
• Dedication to continuous technical learning through training and professional development.

Team Environment

Joining DOMASCO Aftersales Service team entails collaboration with Workshop Supervisors, Service Advisors, and technical staff focused on delivering dependable service, quick turnaround, and superb customer experience. The workshop culture prioritizes hands-on technical accuracy, safety, teamwork, and ongoing improvement.

About Al-Futtaim Automotive

As a key division of Al-Futtaim Group, Al-Futtaim Automotive operates across 10 countries in the Middle East, Asia, and Africa. The division engages in automotive distribution, manufacturing, leasing, and aftersales services, representing iconic brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM. Committed to customer-centric innovation and quality, the company aims to lead with personalized mobility solutions and omni-channel experiences. Supported by a 9,000-member workforce, Al-Futtaim empowers talent for growth and career advancement.