Maintenance Technician - Elevators & Escalators

About KONE

KONE is recognized as a Top Employer across the UAE, Qatar, KSA, and Oman, committed to fostering a supportive workplace culture that prioritizes diversity, growth, collaboration, and well-being. With direct operations covering 7 regions in Middle East, Turkey & Africa, KONE is expanding and seeking maintenance technicians with a strong service orientation to deliver professional maintenance services for elevators and escalators.

Role Summary

As a vital part of KONE’s team, you will ensure customer satisfaction through quality service provision, proactive communication, and maintaining equipment safety and efficiency. The role involves performing preventative maintenance, addressing call-outs, and ensuring timely and accurate reporting of tasks performed.

Key Responsibilities

• Manage customer relationships via regular, clear on-site communication including call-out ETAs and job summaries.
• Provide accurate real-time updates about maintenance work on the equipment.
• Ensure equipment safety and optimal operational performance at all times.
• Identify and report site risks to supervisors and immediately act on high-risk issues following escalation protocols.
• Detect and document unplanned repair needs arising during service visits.
• Maintain the safety of end-users and comply with safety protocols during all operations.
• Carry out maintenance and repair tasks in accordance with prescribed safety and procedural guidelines.
• Complete service visits, including planned maintenance, call-outs, and repairs within scheduled timeframes and quality standards.
• Generate sales leads for supervisor follow-up when appropriate.
• Submit precise and timely back reports and timesheets aligned with company processes.
• Keep all tools, vehicles, and instruments in safe, serviceable condition.
• Regularly update supervisors on relevant site and operational information.

Qualifications and Skills Required

• ITI or Vocational Certificate Course/Diploma in Electrical, Electronics, Automation Engineering or related field.
• Strong verbal and written communication skills in English.
• Basic IT and digital literacy skills preferred.
• At least 5 years of proven experience in preventive maintenance and troubleshooting within a reputable elevator company.
• Valid GCC driving license is a plus.

Additional Information

KONE emphasizes ethical business conduct and employee engagement, fostering a culture of mutual respect, trust, and recognition. The company promotes sustainability as a core value and offers opportunities supporting career advancement and personal well-being. Candidates should beware of fraudulent agencies charging fees for employment applications; KONE does not charge fees from applicants.