Technical Support Officer | IT Help Desk

About the Role

GT Medical is looking for a proactive and goal-oriented Technical Support Officer to enhance the efficiency of daily IT operations. This position involves delivering first-level technical assistance and resolving issues related to hardware, software, networks, and systems, ensuring a high-quality user support experience.

Key Responsibilities

• Deliver immediate technical aid through phone, email, remote access, and on-site visits.
• Identify and fix problems with hardware, software, printers, and network setups.
• Install, set up, and maintain desktops, laptops, mobile gadgets, and related peripherals.
• Administer user accounts, manage passwords, and control access rights in Microsoft 365.
• Support Microsoft 365 suite applications including Outlook, Teams, and OneDrive.
• Troubleshoot and resolve network issues spanning LAN, WAN, and Wi-Fi connectivity.
• Assist onboarding and offboarding processes by managing IT setups and access control.
• Escalate issues that require advanced expertise to senior IT personnel.
• Keep IT equipment inventory updated and maintain detailed technical documentation.
• Ensure adherence to IT security standards and report security breaches timely.
• Install and maintain IP-based phone systems (Grandstream) and CCTV cameras (Hikvision).
• Configure and manage biometric authentication devices (ZKTeco).
• Deploy and oversee endpoint security frameworks like ESET.
• Conduct user training sessions and promote IT best practices throughout the organization.

Qualifications and Experience

• Degree or diploma in Information Technology, Computer Science, or related disciplines.
• Between 1 and 3 years’ experience in IT support, help desk, or technical service roles.
• Proficient with Windows operating systems and Microsoft 365 platform applications.
• Sound understanding of networking concepts including LAN, WAN, and Wi-Fi troubleshooting.
• Hands-on experience with hardware and software installations and debugging.
• Knowledge of IT asset management and user administration procedures.
• Experience or exposure to IP telephony (Grandstream), CCTV surveillance systems (Hikvision), and biometric security devices (ZKTeco) is advantageous.
• Competence with endpoint security tools such as ESET or similar software.
• Demonstrated strong analytical and problem-solving abilities.
• Excellent communication and client service skills.
• Capability to work effectively under stress and juggle multiple tasks.
• Preparedness to offer both on-site and remote IT assistance.

Personal Attributes

• Customer-oriented and self-motivated professional.
• Strong troubleshooting and technical problem-solving acumen.
• Clear communicator with excellent user support abilities.
• Attentive to detail and adept at managing priorities.
• Adapts well to fast-paced working conditions.
• Hands-on and dedicated to dependable IT service delivery.

Additional Information

GT Medical values its workforce deeply and promotes a collaborative and innovative atmosphere that nurtures individual growth and team success. Join us and contribute to transforming healthcare technology.