Customer Support Executive

About Liquor Counter

Liquor Counter is a dedicated software designed for Wine Stores and Bars to streamline billing, inventory management, purchasing, closing stock, and daily operational reporting. It is currently deployed across more than 1,200 outlets in various states.

Role Overview

We are seeking a Customer Support Executive to assist Liquor Counter users with daily software inquiries and operational challenges. The ideal candidate will engage with customers via phone and WhatsApp, providing patient and straightforward guidance on software-related concerns.

Responsibilities

• Respond to customer calls and WhatsApp messages promptly.
• Diagnose customer issues and deliver quick, effective solutions.
• Assist retailers with billing and POS system problems.
• Resolve stock and inventory questions.
• Support purchase and invoice entry processes.
• Help with daily closing routines.
• Address sales and stock report clarifications.
• Handle product pricing (MRP) inquiries.
• Manage user account and login difficulties.
• Troubleshoot basic hardware like printers and barcode scanners.
• Guide users in utilizing various Liquor Counter features.
• Offer remote assistance when necessary.
• Classify issues as user, data, hardware/network, or software-related.
• Escalate software bugs and technical challenges to the development team clearly.
• Follow up diligently with teams and customers until issues are resolved.
• Maintain detailed records of complaints and resolutions.
• Collaborate with sales, implementation, and development teams as needed.
• Support new customers during initial software setup and training.
• Maintain professionalism during busy billing or closing periods.

Skills and Qualifications

• Proficiency in Telugu communication.
• Working knowledge of English; Hindi is a plus.
• Competency in MS Excel and general computer usage.
• Basic familiarity with printers, networking, and Windows operating systems preferred.
• Strong problem-solving skills and patience with customer issues.
• Comfortable engaging with multiple customers daily.
• Academic qualification of B.Com, B.A., B.Sc., or any degree.

Experience

Preferably 1–2 years in customer support, helpdesk, POS or software support. Freshers with excellent communication and computer aptitude may be considered.

Preferred Background

• Experience with POS software, ERP or retail store software support.
• Background in bars, inventory, billing, or accounting software advantageous.

Expectations

We seek an individual who takes full ownership of customer concerns, ensures internal coordination, and delivers effective resolutions with a strong focus on customer satisfaction and timely problem-solving.