Technical Support Executive

About the Role

M Pillar Corporation is seeking a Software Technical Support Executive who will assist customers in troubleshooting and resolving issues related to our software solutions. This role involves interaction through calls, emails, and chats to ensure customer satisfaction.

Key Responsibilities

• Assist users with software challenges via multiple communication channels such as telephone, email, and chat platforms.
• Rapidly identify and correct technical problems encountered by users.
• Provide clear instructions and support for software functionalities to customers.
• Document and escalate software bugs or operational errors to the development team.
• Maintain detailed logs of customer queries and resolutions provided.
• Conduct follow-ups to confirm that issues have been effectively resolved.

Candidate Requirements

• Fundamental understanding of software applications and basic computer operations.
• Effective verbal and written communication abilities in English and Hindi.
• Quick learner with strong problem-solving aptitude.
• Degree holder preferably in Information Technology or allied disciplines, though not mandatory.
• Experience with customer service software such as Freshdesk or Zendesk is advantageous.