Technical Support Executive - L1

About Sutherland

Sutherland is a global leader focused on business and digital transformation, delivering exceptional experiences throughout client-customer interactions. With over 35 years in the industry, Sutherland blends deep domain knowledge and advanced optimization techniques using proprietary and partnered tools to enhance growth, efficiency, and productivity. Our capabilities span cognitive AI, intelligent automation, advanced analytics, and digital services, providing tailored solutions for domains such as Healthcare, Insurance, Banking, Financial Services, Communications, Media, Technology, Travel, Logistics, and Retail. We uphold values like agility, innovative thinking, integrity, and flawless execution, supported by our 212 unique patents in critical technologies across the US and UK. Our 40,000-strong workforce leverages intellectual property, platforms, and expertise to deliver scalable, customized client services.

Roles and Responsibilities

• Offer technical support to customers primarily through telephone communication.
• Diagnose and resolve issues related to product functions, setup, and configurations.
• Refer complex problems to senior personnel or appropriate departments when necessary.
• Document customer interactions meticulously using CRM systems.
• Work closely with internal teams to address recurring problems and boost customer satisfaction.

Candidate Profile

• Experience ranging from 0 to 5 years in similar international voice support roles.
• Excellent command of spoken and written English with strong communication skills.
• Willingness and ability to work in rotational shifts, including night shifts aligned with US time zones.
• Basic understanding of computer hardware and networking fundamentals.

Additional Information

Please mention "Kavitha HR" prominently at the beginning of your resume.