Customer Service Representative - Remote

About the Role

We are seeking enthusiastic Customer Service Representatives to join our team remotely, assisting customers of a prominent streaming service. You will provide inbound customer support through phone and email, resolving billing concerns, troubleshooting issues, and recommending products that enhance customers' entertainment experience.

Key Responsibilities

• Deliver exceptional inbound customer support over phone and email.
• Assist customers by resolving billing inquiries and technical difficulties related to streaming services.
• Offer personalized guidance to help customers select services best suited to their needs.

Who This Role Suits

• You are the reliable person friends and family turn to for tech troubleshooting.
• You regularly use and understand streaming platforms.
• You excel at managing diverse customer questions and building rapport.
• You are attentive, a good listener, and enjoy problem-solving collaboratively.
• You welcome feedback and strive to improve continuously.

Required Skills and Qualifications

• Basic knowledge of computing and home networking terms such as operating systems and routers.
• Typing proficiency of at least 30 words per minute with accuracy.
• Experience using streaming devices or gaming consoles.
• Strong verbal and written communication skills, able to multitask effectively.
• A motivated problem solver focused on achieving targets.
• Familiarity with Microsoft Office applications.
• Previous experience in customer service and sales environments.
• High school diploma or equivalent educational background.

Work From Home Requirements

• Reliable high-speed Internet connection with minimum 2 MBPS upload and 10 MBPS download speeds, preferably wired.
• A quiet, secure, and distraction-free workspace.
• Note: Wireless or satellite internet services are not supported.

Benefits and Perks

• Comprehensive medical, dental, and vision coverage.
• Paid training and paid time off (PTO).
• Opportunities for internal advancement, with 80% of frontline leaders promoted from within.
• Monthly rewards and recognition programs.
• Employee discounts and wellness programs, including access to a personal trainer dedicated to employees.

Additional Information

This position is exclusively open to Canadian residents with legal authorization to work in Canada. Necessary work equipment will be provided by the company.