Technical Support Executive

About the Role

Join Transcom as a Technical Support Executive handling international voice process based in Gurugram Sector 30. This position offers competitive compensation up to ₹33,000 per month with additional incentives, providing a robust opportunity to work in a dynamic customer support environment.

Key Responsibilities

• Deliver technical support and troubleshooting assistance to international customers through voice communication.
• Handle customer inquiries efficiently while maintaining high standards of service quality.
• Engage proactively in upselling and customer retention activities to enhance service value.

Requirements

• Graduation or current undergraduate status.
• Minimum six months experience in international customer support roles.
• Proven customer service skills and technical support or troubleshooting expertise preferred.
• Familiarity with upselling and retention strategies is an advantage.
• Excellent command over English communication is essential.
• Immediate availability to join is preferred.

Working Conditions and Benefits

• Work schedule includes 5 days per week with rotational shifts and weekly offs.
• Transportation support available with both-side cab facility.