Technical Support Engineer
Associated Alcohols & Breweries Ltd
Madhya Pradesh, India · Full Time
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- Experience
- 3–10 yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Job Overview
We are seeking a skilled Technical Support Engineer with 3 to 10 years of experience, particularly in the alcohol industry. This role involves diagnosing, troubleshooting, and resolving customer technical issues efficiently while following service level agreements (SLAs). The candidate must take ownership of client concerns and deliver timely, effective solutions to meet their needs.
Key Responsibilities
- Provide expert technical support by diagnosing and resolving customer issues promptly.
- Research and implement solutions tailored to customer requirements.
- Maintain documentation and a knowledge base of technical solutions.
- Adhere strictly to SLAs and prioritize tasks based on issue severity and urgency.
- Escalate complex problems to appropriate internal teams as per protocols.
- Utilize scripting skills (Perl or Shell preferred) to assist in problem resolution.
- Ensure thorough ownership of customer problems until resolution.
Required Qualifications and Experience
- 3 to 10 years experience in technical support or related roles.
- Proficiency in troubleshooting and resolving technical challenges.
- Understanding of SLAs and the ability to manage severity levels effectively.
- Experience with scripting languages such as Perl or Shell is advantageous.
- Prior work experience in the Alcohol Industry is essential.