Technical Support Engineer - ATM Switch
Abu Dhabi Emirate, United Arab Emirates · Full Time
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- Experience
- 8+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 days ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Overview
Synechron is seeking an experienced Technical Support Engineer specializing in ATM Switch systems for a full-time position based in Abu Dhabi, United Arab Emirates. This role demands at least eight years of IT experience, with a minimum of five years devoted to similar responsibilities within retail banking platforms.
About Synechron
Synechron is a global leader in technology consulting, aiding organizations in accelerating digital transformation through innovation and expertise. With over 16,700 professionals across nearly 60 offices in more than 22 countries, Synechron leverages advanced capabilities in AI, cloud computing, cybersecurity, and data engineering. The company places strong emphasis on diversity, equity, and inclusion, fostering a culture that values unique perspectives and encourages growth.
Role Purpose and Responsibilities
- Manage maintenance and support operations for the ATM Switch platform and its related integrations and applications across all environments including Development (DEV), System Integration Testing (SIT), Data Transfer System (DTS), User Acceptance Testing (UAT), Production (PROD), and Disaster Recovery (DR).
- Ensure system and application service availability aligns with established Service Level Agreements (SLAs) and IT department reports.
- Coordinate and track vendor support issues, responding promptly to incident tickets and adhering strictly to incident management and escalation procedures.
- Document, analyze, and conduct testing to support ATM Switch-related projects, enhancements, and business-as-usual (BAU) activities, integrating with internal and external systems.
- Deliver project tasks and requirements on schedule and within the defined scope.
Required Skills and Competencies
- In-depth domain expertise in ATM Switch technology and related system integrations within retail banking platforms.
- Strong technical and functional understanding of the assigned ATM application portfolio.
- Effective communication abilities to liaise with management and technical teams both upstream and downstream.
Experience Requirements
Candidates must have a minimum of eight years in IT roles, with at least five years dedicated to similar technical support functions within the ATM switch and banking domain.