Technical Support Consultant - Dynamics 365 Customer Engagement
Dunedin, Otago, New Zealand · Full Time
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- Salary
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- Openings
- 1
- Posted
- 3 weeks ago
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- In office
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Job description
Role Overview
Join Fusion5 as a Technical Support Consultant specializing in Dynamics 365 Customer Engagement (CE) and Power Platform within our Managed Services team in New Zealand. This role focuses on resolving complex technical challenges and ensuring exceptional customer support experiences by taking full ownership from problem identification to resolution.
Key Responsibilities
- Manage and resolve intricate customer issues related to Dynamics 365 CE, Dataverse, and Power Platform.
- Provide end-to-end support from triage through to case closure, maintaining superior service standards.
- Support application upgrades, releases, and routine platform maintenance activities.
- Operate independently to decrease dependence on delivery teams and streamline issue resolution.
- Communicate effectively with customers, translating complex technical details into actionable information.
- Identify recurring challenges, potential risks, and improvement opportunities; proactively prevent future problems.
- Maintain comprehensive case documentation including root cause analyses and resolution summaries.
- Contribute to continuous enhancements in support processes, knowledge sharing, and service quality.
Candidate Profile
- Experienced with Dynamics 365 CE and Dataverse within sophisticated customer environments.
- Familiarity with Power Platform components such as Power Apps, Canvas Apps, Power Pages, and Power Automate.
- Hands-on proficiency in development using .NET, C#, and JavaScript.
- Knowledge of Microsoft Azure services including App Service, Function Apps, Logic Apps, and Service Bus.
- Advantageous skills in web development technologies like HTML, CSS, and TypeScript/JavaScript.
- Relevant Microsoft technical certifications in Dynamics 365 or Power Platform preferred.
- Expertise in troubleshooting, debugging, and root cause analysis with an understanding of AI-assisted diagnostic tools.
- Previous experience in managed services, application support, or similar customer support roles.
- Self-motivated with the ability to work autonomously and take initiative.
- Exceptional communication skills to engage effectively with both technical and non-technical stakeholders.
- Strong sense of ownership, meticulous attention to detail, and dedication to delivering excellent customer outcomes.
Benefits and Work Culture
At Fusion5, you will work alongside innovative clients across diverse industries with the freedom to influence practice direction. We combine advanced solutions and AI-driven strategies to empower customers in achieving their business visions. Our inclusive environment promotes trust, teamwork, continuous improvement, and work-life balance.
- Collaborate with cutting-edge customers across multiple sectors.
- Enjoy flexible working arrangements promoting a healthy work-life harmony.
- Access ongoing professional development and clear opportunities for career advancement.
- Participate in a culture that values customer success and collective growth.
Additional Information
This is a full-time position based onsite in Dunedin, Otago, New Zealand. Candidates will be expected to demonstrate strong technical capabilities and a commitment to customer service excellence.