Technical Service Engineer - Boilers

About the Role

Viessmann Middle East is seeking a seasoned Technical Service Engineer specialized in boilers to join their UAE-based Technical Service team. This position involves acting as the technical liaison for Viessmann by delivering expert support to customers, contractors, installers, and service partners. The role encompasses troubleshooting, commissioning, maintenance, repairs, warranty management, and providing technical training related to heating and hot water systems.

Key Responsibilities

• Offer expert technical advice and support to customers and partners both onsite and remotely.
• Diagnose and resolve technical problems promptly to ensure efficient service delivery.
• Conduct system start-ups, commissioning, testing, and handovers per company standards and technical guidelines.
• Execute maintenance, repairs, preventive inspections, and troubleshoot issues while adhering to safety and quality protocols.
• Manage warranty claims and associated service tasks according to corporate policies.
• Generate detailed service records including visit reports, commissioning logs, and related documentation through designated service platforms.
• Develop and conduct technical and practical training sessions for contractors, installers, and service partners.
• Assist in the preparation and follow-up of spare parts quotations, service proposals, and maintenance contracts.
• Participate in on-call rotations, including emergency support during weekends and after hours.
• Maintain company assets such as tools, vehicles, and equipment in operational and safe condition.
• Engage in ongoing professional development to enhance technical knowledge and skills.
• Contribute to process improvements aimed at elevating service quality within the technical department.
• Undertake additional tasks or special projects as needed to support business objectives and customer satisfaction.

Required Qualifications and Experience

• Vocational technical certificate, diploma, or equivalent technical education.
• Minimum of 5 years' practical experience in field service, commissioning, maintenance, or technical support in the heating, hot water, or boiler sectors.
• Demonstrated expertise with boilers and hot water systems; knowledge of steam boilers and heat pumps is highly advantageous.
• Proficiency interpreting technical schematics, wiring diagrams, and related documentation.
• Experience collaborating directly with contractors, installers, consultants, and service partners.
• Possession of a valid UAE driving license.

Personal Attributes

• Strong customer-focus with excellent communication skills.
• Excellent analytical and problem-solving capabilities.
• Self-motivated with ability to operate independently and take ownership.
• Good organizational skills for planning and documentation.
• Hands-on practical approach to resolving technical challenges.
• Clear communicator capable of conveying technical details to diverse audiences.
• Availability for extensive travel within UAE and participation in emergency on-call duties.
• Committed to safety, quality standards, and continuous improvement.

Language Proficiency

• Fluent in written and spoken English.
• Additional regional languages considered a plus.

Work Environment and Benefits

The role offers an opportunity to engage deeply with sophisticated heating and hot water solutions, working alongside customers and internal teams while advancing technical skills. Viessmann values diversity and equal opportunity employment, encouraging applicants regardless of race, color, religion, gender, or other protected characteristics.

Additional Information

Carrier is committed to equal opportunity and affirmative action, ensuring fair consideration for all qualified applicants.